{"id":650,"date":"2026-09-10T06:18:03","date_gmt":"2026-09-10T06:18:03","guid":{"rendered":"http:\/\/primegadgets.local\/?page_id=650"},"modified":"2026-09-10T06:18:03","modified_gmt":"2026-09-10T06:18:03","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/site.webkaku.com\/gadget1\/return-exchange\/","title":{"rendered":"Return &amp; Exchange"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Open Box &amp; Closed Box Delivery Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Open Box Packages<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some packages are delivered as Open Box, clearly marked with an&nbsp;<strong><em>\u201cOpen Box\u201d<\/em><\/strong>&nbsp;label on the Air Way Bill (AWB).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What Open Box means:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are allowed to open the cartup outer box for verification.<\/li>\n\n\n\n<li>Customers can verify:\n<ul class=\"wp-block-list\">\n<li>Correct product received<\/li>\n\n\n\n<li>Correct quantity received<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Important Notes for Open Box Deliveries:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For branded products, customers must not tear seals or open branded packaging.<\/li>\n\n\n\n<li>Only visual verification of product presence and quantity is allowed.<\/li>\n\n\n\n<li>Customers must check items before accepting delivery.<\/li>\n\n\n\n<li>Complaints raised after delivery for Open Box packages will not be accepted.<\/li>\n\n\n\n<li>Exceptions, if any, will be evaluated case\u2011by\u2011case.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Closed Box Packages<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What Closed Box means:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Neither the cartup outer box nor the manufacturer\u2019s \/ inner box can be opened.<\/li>\n\n\n\n<li>All seals must remain intact.<\/li>\n\n\n\n<li>Delivery agents are not permitted to open or break seals under any circumstances.<\/li>\n\n\n\n<li>Customers must pay the delivery rider first (if not prepaid) before receiving the product.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For Closed Box issues:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must raise a return or refund request via the app or website within&nbsp;<strong>7 days<\/strong>&nbsp;if the product is:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Damaged<\/li>\n\n\n\n<li>Defective<\/li>\n\n\n\n<li>Incorrect<\/li>\n\n\n\n<li>Incomplete<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Requests raised after the return window may not be accepted unless covered under brand warranty or special approval.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Non\u2011Returnable Items &amp; Special Categories<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Non\u2011Returnable Items Include (but are not limited to):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mobile phones and selected flagship brands<\/li>\n\n\n\n<li>E\u2011cigarettes<\/li>\n\n\n\n<li>Circuit boards and similar items<\/li>\n\n\n\n<li>Mother &amp; Baby products<\/li>\n\n\n\n<li>Digital products<\/li>\n\n\n\n<li>Software items marked as non\u2011returnable<\/li>\n\n\n\n<li>Customized products<\/li>\n\n\n\n<li>Innerwear and intimate apparel<\/li>\n\n\n\n<li>Fine jewelry (gold, diamond, gems)<\/li>\n\n\n\n<li>Food, grocery, medical, industrial equipment, and pet supplies<\/li>\n\n\n\n<li>Books<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If any issue is found with non\u2011returnable items, customers must contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All cases will be reviewed based on assessment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Electrical Devices &amp; Brand\/Seller Warranty<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For electrical devices (computers, accessories, appliances, etc.):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Issues arising after usage or beyond the return window may fall under brand\/seller warranty.<\/li>\n\n\n\n<li>Customers should email details to:<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Change of Mind Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Change of mind returns are applicable for selected categories only, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clothing &amp; Apparel<\/li>\n\n\n\n<li>Shoes<\/li>\n\n\n\n<li>Sunglasses<\/li>\n\n\n\n<li>Fashion Accessories<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For Open Box items, customers must verify during delivery.<\/li>\n\n\n\n<li>For Closed Box items, customers must raise a return request within the return window.<\/li>\n\n\n\n<li>Returned products must be:\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>Undamaged<\/li>\n\n\n\n<li>In resaleable condition<\/li>\n\n\n\n<li>With original packaging, tags, manuals, freebies, and accessories<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return Request Submission Guidelines<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When submitting a return request, customers must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the correct return reason<\/li>\n\n\n\n<li>Select the correct item quantity<\/li>\n\n\n\n<li>Provide a clear written description<\/li>\n\n\n\n<li>Upload required images and\/or video evidence for assessment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0fIf return details are incorrect or incomplete, cartup reserves the right to reject the claim.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Missing Items &amp; Non\u2011Returnable Damage<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must raise a return\/refund request via the cartup app or website within the return timeline, along with complete details and evidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important Notes<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>For physical product returns, the pickup rider will contact the customer using the shipping phone number. If the customer is unreachable, cartup will not be responsible for pickup failure.<\/li>\n\n\n\n<li>Customers must return only the approved item(s) mentioned in the return request. Any extra or non\u2011approved items sent will not be cartup\u2019s responsibility.<\/li>\n\n\n\n<li>To be eligible for return, the product must be sent back with the original shipping label affixed and all accompanying tags, accessories, manuals, and packaging materials intact. Failure to comply with these requirements may result in the return request being declined.<\/li>\n\n\n\n<li>If return request has been rejected after doing Quality Check, the item will be delivered back to you as a regular delivery timeline. Items will be sent to scrap after three (3) failed delivery attempts and no refund will be given.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">cartup reserves the right to update or modify this policy at any time based on operational or regulatory requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Refund Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Processing Time<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Processing time of your refund depends on the type of refund and the paymentmethod you used.<br>The refund period \/ process starts when Cartup has processed your refund according to your refund type.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund Scope<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds cover the item price and shipping fee.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund Types:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund from Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Processed once the item is returned to the warehouse and quality check is successfully completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund from Cancellations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automatically triggered upon successful cancellation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund from Failed Deliveries<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Begins when the item reaches to the warehouse; may vary based on the shipping location.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong><br>Cartup will process your refund according to the following refund types as stated below:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Payment Method<\/strong><\/td><td><strong>Refund Method<\/strong><\/td><td><strong>Refund Time<\/strong><\/td><\/tr><tr><td>Debit or Credit Card<\/td><td>Debit or Credit Card Payment Reversal<\/td><td>10 working days<\/td><\/tr><tr><td>Equated Monthly Installments<\/td><td>Debit or Credit Card<\/td><td>10 working days<\/td><\/tr><tr><td>Mobile Wallet (MFS)<\/td><td>Mobile Wallet Reversal<\/td><td>&nbsp;5 working days<\/td><\/tr><tr><td rowspan=\"2\">Cash on Delivery (COD)&nbsp;<\/td><td>Bank Deposit<\/td><td>5 working days<\/td><\/tr><tr><td>Refund Voucher<\/td><td>1 working day<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<br><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Maximum refund timeline excludes weekends and public holidays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Vouchers will be sent to the customer registered email ID on Cartup and can be redeemed against the same email ID.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. The voucher refund method will not be eligible for any modification.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. bKash \/ Upay \/ Nagad Mobile Wallet, bank deposit, the account must be active, the amount will be refunded to the same<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Open Box &amp; Closed Box Delivery Policy Open Box Packages Some packages are delivered as Open Box, clearly marked with an&nbsp;\u201cOpen Box\u201d&nbsp;label on the Air Way Bill (AWB). What Open Box means: Important Notes for Open Box Deliveries: Closed Box Packages What Closed Box means: For Closed Box issues: Customers must raise a return or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-650","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/site.webkaku.com\/gadget1\/wp-json\/wp\/v2\/pages\/650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/site.webkaku.com\/gadget1\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/site.webkaku.com\/gadget1\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/site.webkaku.com\/gadget1\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/site.webkaku.com\/gadget1\/wp-json\/wp\/v2\/comments?post=650"}],"version-history":[{"count":9,"href":"https:\/\/site.webkaku.com\/gadget1\/wp-json\/wp\/v2\/pages\/650\/revisions"}],"predecessor-version":[{"id":3733,"href":"https:\/\/site.webkaku.com\/gadget1\/wp-json\/wp\/v2\/pages\/650\/revisions\/3733"}],"wp:attachment":[{"href":"https:\/\/site.webkaku.com\/gadget1\/wp-json\/wp\/v2\/media?parent=650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}